on Friday, March 13, 2020
We likely have our own fears about how this health event will impact our personal and professional lives, and so do our patients. Speaking with empathy will generate a more positive, receptive response than being presumptuous, or preachy, about someone’s concerns.
Acknowledging you’re aware of the issue, have thought through potential challenges, and are providing actionable advice to your patients is reassuring and builds confidence. You can share the information from the article, Helpful Information to Share With Patients in an email to your patients or on social media to let them know you are aware of their concerns and are actively looking out for them.
If a patient calls or emails with concerns, here are talking points you can share to reassure them.