on Wednesday, May 13, 2020
We base our reality on our own knowledge and experience, and often times, we assume everyone is operating from a similar perspective. When it comes to telehealth, risk managers/patient safety staff often verbalize the commonalities associated with what can reduce risk, such as use a consent, be aware of HIPAA issues, document the interaction, etc.
What we may be guilty of assuming is that patients are well-versed in using their smartphones or even that everyone has a smartphone. Recognizing and addressing these issues will not only mitigate your exposure, but also improve your telehealth interaction. So, let’s take a step back and cover some basics when you are initiating telehealth.
Verifying these things and troubleshooting some issues up front may save both you and your patient from frustration and confusion in the long run, and also preserve your actual telehealth time for working with your patient.